Zync is a brand, marketing and digital agency in Toronto. Since 2004, they have built long-standing relationships with amazing clients that represent a wide range of industries, from start-ups to Fortune 500 organizations. They are focused on strategy, creativity and the evolution of brand—especially when it comes to technology. Their ultimate goal as an organization is to create and manage brands that matter, so their clients can memorably connect with the people who matter to them.
Last updated May 13, 2026
Project summary: We needed to modernize underwriting and customer onboarding without weakening audit controls. The scope included workflow automation, approvals, and data traceability for compliance reviews.
This team handled a complicated integration landscape better than our previous vendors. They were practical about what should be built now versus deferred, which kept timelines realistic. Testing coverage was decent and they were transparent when defects appeared. We still maintain a short backlog of non-critical enhancements, but the platform is already delivering value.
Reliable QA process, predictable milestones, and transparent status reporting
Timezone overlap was limited on some days, so urgent clarifications occasionally slipped by 24 hours
Project summary: Our team replaced fragmented tools with a single platform for course delivery, student progress, and communication. Reliability during peak exam periods was a key requirement.
The collaboration felt grounded in outcomes rather than vanity features. They pushed back when something added complexity without user value, which we appreciated. Internal adoption has been better than expected, partly because workflows now match how teams actually work. A few visual elements can still be refined, but functionally the system is in a strong place.
Reliable QA process, predictable milestones, and transparent status reporting
One third-party integration took longer than expected due to external API constraints
Project summary: We engaged them to solve a set of operational bottlenecks that were limiting scale. The brief combined technical delivery with practical process improvements for day-to-day teams.
Good execution with realistic expectations. They did not overpromise, and that made planning much easier on our side. We had one integration issue with a third-party API rate limit that impacted timelines briefly, but they implemented retry handling and monitoring quickly. End result: reliable delivery and a solid foundation for phase two.
Good domain understanding, thoughtful architecture choices, and clean handoff documentation
A few UI polish items spilled into post-launch, though core functionality was stable