Zoocha was established in 2009 as a developer of bespoke web solutions using open source frameworks. Their services range from digital strategy consultancy, user experience design, solutions architecture and website development, hosting & support. From user personas to the information architecture, brand guidelines to user journey mapping, they create engaging user experiences whilst ensuring accessibility and usability.
Last updated May 13, 2026
Project summary: Our project involved replacing legacy workflows with a modern platform while keeping business continuity intact. We prioritized maintainability, adoption, and measurable impact.
The project started with some ambiguity on our side, and they helped structure it without overcomplicating scope. Their discovery artifacts were clear, and engineering execution was disciplined. Performance improved noticeably after launch, especially for high-traffic workflows. A few UI details required polish post-release, but response time from their support team was good.
Responsive support after launch and willingness to refine workflows based on real user behavior
Initial discovery could have been shorter; first two weeks felt documentation-heavy
Project summary: We engaged them to solve a set of operational bottlenecks that were limiting scale. The brief combined technical delivery with practical process improvements for day-to-day teams.
We saw meaningful outcomes within the first month after go-live: fewer support tickets, faster turnaround for internal teams, and better reporting confidence. The implementation was not flashy, but it was thoughtful and production-ready. We would have liked more onboarding materials for non-technical users, though their team provided follow-up sessions when requested.
Good domain understanding, thoughtful architecture choices, and clean handoff documentation
Their pricing was not the lowest option, but delivery quality largely justified the cost
Project summary: Unplanned downtime and disconnected reporting were hurting throughput. We aimed for a phased digital rollout that could prove value early without disrupting operations.
Good execution with realistic expectations. They did not overpromise, and that made planning much easier on our side. We had one integration issue with a third-party API rate limit that impacted timelines briefly, but they implemented retry handling and monitoring quickly. End result: reliable delivery and a solid foundation for phase two.
Responsive support after launch and willingness to refine workflows based on real user behavior
Some change requests required formal reprioritization, which was correct but slowed quick tweaks