Root Creative is an award-winning multi-service design and development company. They collaborate with other like-minded companies and people to produce a full service from initial design through to print satisfaction. They have a skilled team of IT experts. Their clients have in general their information that they need a professional digital solution to create revenue streams, build communication channels or streamline business processes.
Last updated May 13, 2026
Project summary: We needed to modernize underwriting and customer onboarding without weakening audit controls. The scope included workflow automation, approvals, and data traceability for compliance reviews.
From procurement to handoff, this felt like a professional partnership. They met commitments, documented key decisions, and aligned well with our internal QA process. The architecture is cleaner than what we had before, and maintenance is easier. Some backlog items are still pending by choice, but the delivered scope is complete and dependable.
Well-structured codebase with sensible conventions, making internal maintenance easier
Would prefer more proactive release notes for minor hotfixes
Project summary: This initiative had cross-functional stakeholders and evolving requirements. We looked for a team that could translate business constraints into workable technical decisions.
The project started with some ambiguity on our side, and they helped structure it without overcomplicating scope. Their discovery artifacts were clear, and engineering execution was disciplined. Performance improved noticeably after launch, especially for high-traffic workflows. A few UI details required polish post-release, but response time from their support team was good.
Responsive support after launch and willingness to refine workflows based on real user behavior
Knowledge transfer for non-technical users needed one extra session beyond the original plan
Project summary: We needed a partner who could handle ambiguity early, then execute predictably once requirements were clarified. Delivery discipline and communication quality were both important.
Their work improved both product quality and team confidence. The codebase is understandable, deployment is less stressful, and we have clearer ownership across modules now. There were a couple of moments where timezone overlap slowed feedback loops, yet they adapted with better async documentation and recordings. Overall, we would work with them again.
Strong integration work with third-party systems and proactive monitoring setup
Their pricing was not the lowest option, but delivery quality largely justified the cost