At Refractiv they are a team of imaginative innovators, technical masters and ingenious problem solvers, who like technology and what it can do for you. They think creatively about your online demands to give smart answers to challenging questions and they get an actual buzz doing it. They always try to hire the best people who are passionate, thoughtful and imaginative.
Last updated May 13, 2026
Project summary: Our lending product had grown quickly, and manual risk checks were slowing decisions. We asked for a solution that balanced faster approvals with transparent, regulator-friendly logic.
The collaboration felt grounded in outcomes rather than vanity features. They pushed back when something added complexity without user value, which we appreciated. Internal adoption has been better than expected, partly because workflows now match how teams actually work. A few visual elements can still be refined, but functionally the system is in a strong place.
Strong integration work with third-party systems and proactive monitoring setup
Would prefer more proactive release notes for minor hotfixes
Project summary: Our project involved replacing legacy workflows with a modern platform while keeping business continuity intact. We prioritized maintainability, adoption, and measurable impact.
We saw meaningful outcomes within the first month after go-live: fewer support tickets, faster turnaround for internal teams, and better reporting confidence. The implementation was not flashy, but it was thoughtful and production-ready. We would have liked more onboarding materials for non-technical users, though their team provided follow-up sessions when requested.
Responsive support after launch and willingness to refine workflows based on real user behavior
Their pricing was not the lowest option, but delivery quality largely justified the cost
Project summary: We engaged them to solve a set of operational bottlenecks that were limiting scale. The brief combined technical delivery with practical process improvements for day-to-day teams.
The collaboration felt grounded in outcomes rather than vanity features. They pushed back when something added complexity without user value, which we appreciated. Internal adoption has been better than expected, partly because workflows now match how teams actually work. A few visual elements can still be refined, but functionally the system is in a strong place.
Ability to translate business goals into usable product decisions, not just technical output
Timezone overlap was limited on some days, so urgent clarifications occasionally slipped by 24 hours
Project summary: Our project involved replacing legacy workflows with a modern platform while keeping business continuity intact. We prioritized maintainability, adoption, and measurable impact.
From procurement to handoff, this felt like a professional partnership. They met commitments, documented key decisions, and aligned well with our internal QA process. The architecture is cleaner than what we had before, and maintenance is easier. Some backlog items are still pending by choice, but the delivered scope is complete and dependable.
Strong ownership from engineering leads, quick turnaround on review feedback, stable releases
Initial discovery could have been shorter; first two weeks felt documentation-heavy