Pixel Parlor is a design studio in sunny Philadelphia, founded by husband and wife designers Andrew Nicholas and Jenn Richey Nicholas. Their experience in print and interactive design has allowed them to work with some of the most interesting clients on the East Coast. They provide their web services and consulting to a wide variety of clients spanning a range of industries, from online retailers to small non-profit organizations to service companies.
Last updated May 13, 2026
Project summary: We engaged them to solve a set of operational bottlenecks that were limiting scale. The brief combined technical delivery with practical process improvements for day-to-day teams.
The collaboration felt grounded in outcomes rather than vanity features. They pushed back when something added complexity without user value, which we appreciated. Internal adoption has been better than expected, partly because workflows now match how teams actually work. A few visual elements can still be refined, but functionally the system is in a strong place.
Responsive support after launch and willingness to refine workflows based on real user behavior
A few UI polish items spilled into post-launch, though core functionality was stable
Project summary: Our internal teams needed better tools for activation and issue triage. The target outcome was faster resolution times with fewer handoffs between departments.
The project started with some ambiguity on our side, and they helped structure it without overcomplicating scope. Their discovery artifacts were clear, and engineering execution was disciplined. Performance improved noticeably after launch, especially for high-traffic workflows. A few UI details required polish post-release, but response time from their support team was good.
Good domain understanding, thoughtful architecture choices, and clean handoff documentation
Timezone overlap was limited on some days, so urgent clarifications occasionally slipped by 24 hours