Palantir.net is a full-service web development company that creates engaging online experiences for clients who value sustainable, accessible, human-centered approaches to strategy, design, development, quality assurance, training, and support. Their collaborative process enables for transparency and trust between our team and their clients. They start by understanding our client’s business objectives, aspirations, audience behaviors and needs.
Last updated May 13, 2026
Project summary: Our project involved replacing legacy workflows with a modern platform while keeping business continuity intact. We prioritized maintainability, adoption, and measurable impact.
The engagement was well-run overall. Their team mapped our requirements into a realistic release plan and called out dependencies early, which helped us avoid late surprises. Quality was strong in the core modules, and they handled feedback quickly during UAT. We did need an extra sprint for edge-case behavior around reporting filters, but they owned it and closed it cleanly.
Responsive support after launch and willingness to refine workflows based on real user behavior
Timezone overlap was limited on some days, so urgent clarifications occasionally slipped by 24 hours
Project summary: We needed to improve customer self-service while reducing ticket load on our support center. The project covered account management, plan changes, and service notifications.
Their work improved both product quality and team confidence. The codebase is understandable, deployment is less stressful, and we have clearer ownership across modules now. There were a couple of moments where timezone overlap slowed feedback loops, yet they adapted with better async documentation and recordings. Overall, we would work with them again.
Ability to translate business goals into usable product decisions, not just technical output
Some change requests required formal reprioritization, which was correct but slowed quick tweaks
Project summary: We needed a faster publishing workflow and more predictable content delivery. Editorial tooling, metadata hygiene, and search/discovery quality were central to the project.
Good execution with realistic expectations. They did not overpromise, and that made planning much easier on our side. We had one integration issue with a third-party API rate limit that impacted timelines briefly, but they implemented retry handling and monitoring quickly. End result: reliable delivery and a solid foundation for phase two.
Reliable QA process, predictable milestones, and transparent status reporting
Knowledge transfer for non-technical users needed one extra session beyond the original plan
Project summary: We engaged them to solve a set of operational bottlenecks that were limiting scale. The brief combined technical delivery with practical process improvements for day-to-day teams.
We saw meaningful outcomes within the first month after go-live: fewer support tickets, faster turnaround for internal teams, and better reporting confidence. The implementation was not flashy, but it was thoughtful and production-ready. We would have liked more onboarding materials for non-technical users, though their team provided follow-up sessions when requested.
Responsive support after launch and willingness to refine workflows based on real user behavior
Some change requests required formal reprioritization, which was correct but slowed quick tweaks