Moore Communications Group is a nationally ranked integrated communications firm. They offer specialty services including advocacy, digital, social and Latino communications that shape opinions, shift behaviors and incite action. They are a team of skilled communicators who connect strategic communications counsel with excellence in client servicing to produce groundbreaking results.
Last updated May 13, 2026
Project summary: Our care platform had usability issues for both staff and patients. We commissioned a rebuild focused on faster workflows, clearer records, and fewer support escalations.
We saw meaningful outcomes within the first month after go-live: fewer support tickets, faster turnaround for internal teams, and better reporting confidence. The implementation was not flashy, but it was thoughtful and production-ready. We would have liked more onboarding materials for non-technical users, though their team provided follow-up sessions when requested.
Ability to translate business goals into usable product decisions, not just technical output
Their pricing was not the lowest option, but delivery quality largely justified the cost
Project summary: We engaged them to solve a set of operational bottlenecks that were limiting scale. The brief combined technical delivery with practical process improvements for day-to-day teams.
This team handled a complicated integration landscape better than our previous vendors. They were practical about what should be built now versus deferred, which kept timelines realistic. Testing coverage was decent and they were transparent when defects appeared. We still maintain a short backlog of non-critical enhancements, but the platform is already delivering value.
Strong ownership from engineering leads, quick turnaround on review feedback, stable releases
Knowledge transfer for non-technical users needed one extra session beyond the original plan