It’s been an exciting eight years since they launched Lightbulb Creative. Each day brings a new project through the door, ready for us to dig in. They are a full-service digital marketing firm. We build incredible websites, deliver high-level SEO and online marketing tools and create exciting graphic and print materials to help drive business for their customers.
Last updated May 13, 2026
Project summary: We needed to improve customer self-service while reducing ticket load on our support center. The project covered account management, plan changes, and service notifications.
Their work improved both product quality and team confidence. The codebase is understandable, deployment is less stressful, and we have clearer ownership across modules now. There were a couple of moments where timezone overlap slowed feedback loops, yet they adapted with better async documentation and recordings. Overall, we would work with them again.
Strong ownership from engineering leads, quick turnaround on review feedback, stable releases
Timezone overlap was limited on some days, so urgent clarifications occasionally slipped by 24 hours
Project summary: This initiative had cross-functional stakeholders and evolving requirements. We looked for a team that could translate business constraints into workable technical decisions.
From procurement to handoff, this felt like a professional partnership. They met commitments, documented key decisions, and aligned well with our internal QA process. The architecture is cleaner than what we had before, and maintenance is easier. Some backlog items are still pending by choice, but the delivered scope is complete and dependable.
Strong integration work with third-party systems and proactive monitoring setup
Their pricing was not the lowest option, but delivery quality largely justified the cost