Charles Ryan Associates (CRA) is woman-owned brand communications firm offering full-service advertising, public relations, digital, video and social media strategies to our clients. They also specialize in developing e-commerce websites based on Magento platform which is SEO friendly from the root & easy to be used by the customer in his daily operation of the e-commerce website without the help their developers.
Last updated May 13, 2026
Project summary: We wanted to reduce admin overhead across appointments, claims follow-up, and clinician handoffs. The project needed secure data handling plus dependable integrations with existing systems.
The engagement was well-run overall. Their team mapped our requirements into a realistic release plan and called out dependencies early, which helped us avoid late surprises. Quality was strong in the core modules, and they handled feedback quickly during UAT. We did need an extra sprint for edge-case behavior around reporting filters, but they owned it and closed it cleanly.
Well-structured codebase with sensible conventions, making internal maintenance easier
Some change requests required formal reprioritization, which was correct but slowed quick tweaks
Project summary: We wanted to streamline lead handling from listing discovery to broker follow-up. Search relevance, inquiry routing, and CRM sync were the highest-priority areas.
We appreciated the balance between technical depth and business communication. Weekly updates were concise, risks were documented, and decisions were explained with tradeoffs rather than jargon. Not everything was perfect on first pass, but iteration cycles were fast and constructive. The final product is stable and has reduced a lot of manual work for our operations team.
Ability to translate business goals into usable product decisions, not just technical output
Timezone overlap was limited on some days, so urgent clarifications occasionally slipped by 24 hours
Project summary: We needed a partner who could handle ambiguity early, then execute predictably once requirements were clarified. Delivery discipline and communication quality were both important.
We saw meaningful outcomes within the first month after go-live: fewer support tickets, faster turnaround for internal teams, and better reporting confidence. The implementation was not flashy, but it was thoughtful and production-ready. We would have liked more onboarding materials for non-technical users, though their team provided follow-up sessions when requested.
Strong ownership from engineering leads, quick turnaround on review feedback, stable releases
Would prefer more proactive release notes for minor hotfixes